Data Protection

C Bet Privacy Policy

How your personal information is collected, used, and protected — all explained here in plain, clear English.

Last Updated: January 2026

Important: This privacy policy applies to users of the cbet.wine website and mobile app. By using the site, you are considered to have accepted this policy.

Introduction

c bet We believe that every user's personal data belongs to them. The information we collect on this platform is used solely to provide you with a better experience — nothing more.

This privacy policy explains how c bet What information is collected, how it is used, who it is shared with, and how you can control it.

This policy has been drafted in accordance with international data protection standards. If you have any questions, please contact us directly.

What Information Is Collected

c bet Two types of information are collected — what you provide directly and what is collected automatically.

Type of Information Description Mandatory?
Identity Information Full name, date of birth, national identity number Yes
Contact Information Mobile number, email address Yes
Financial Information BKash/Nagad/Rocket number, transaction history Yes
Device Information IP address, browser type, operating system Automatic
Usage Information Gaming history, session duration, and preferred games Automatic
KYC Documents Photo or scanned copy of passport or NID For Withdrawals

c bet never collects your full payment card number or bank password. All financial transactions are processed exclusively through each payment provider's own secure gateway.

How Information Is Collected

c bet Your information is collected in the following ways:

  • At Registration: Information you provide when creating your account.
  • During KYC Verification: Documents uploaded for identity verification.
  • At the Time of Payment: Payment details processed during deposit and withdrawal transactions.
  • While browsing the site: Automatically, through cookies and tracking technologies.
  • Customer Support Hours: When you contact us.
  • When Participating in Promotions: When you participate in a contest or bonus offer.
Why Your Information Is Used

Data We Collect c bet Used for the following purposes:

  • Account Management: Registration, login, and account verification.
  • Transaction Processing: Processing deposits and withdrawals.
  • Service Improvement: To understand your preferences and deliver a better experience.
  • Security Assurance: Detecting fraud and unlawful activity.
  • Legal Obligations: Complying with directives from government or regulatory authorities.
  • Customer Support: To resolve your issues and answer your questions.
  • Marketing Communications: To send you promotions and offers, with your consent.
  • Responsible Gaming: Identifying problematic gaming behavior and providing appropriate support.

If you no longer wish to receive marketing emails or SMS messages, contact our support team at any time and we will take immediate action.

Who Your Information Is Shared With

c bet Your information is never sold to third parties. However, data may be shared in certain specific circumstances necessary for delivering our services:

  • Payment Provider: Necessary information is shared to process transactions with bKash, Nagad, and Rocket.
  • KYC Service Provider: With approved third parties for identity verification purposes.
  • Law Enforcement Agencies: Information may be disclosed pursuant to a court order or government directive.
  • Game Provider: Only the minimum information necessary to operate the games is shared.
  • Security Partner: For fraud detection and cybersecurity purposes.

Important: All service providers we share data with are bound by confidentiality agreements and may only use the information for its intended purpose.

Data Protection Measures

c bet Industry-leading technology is used to keep your data secure. Our security framework operates across multiple layers:

  • 256-bit SSL Encryption: All data transfers are fully encrypted.
  • Two-Factor Authentication (2FA): An extra layer of protection for login and withdrawals.
  • Firewall Protection: Prevents unauthorized external access.
  • Regular Security Audits: Regular audits are conducted by independent third-party security experts.
  • Restricted Access: Only authorized personnel are permitted to access user data.
  • Data Backup: Encrypted backups are regularly stored on secure servers.

In the event of a data breach, the relevant regulatory authorities and all affected users will be notified within 72 hours.

Your Rights

c betIf you have an account with -, you have the following rights regarding your personal information:

Data Retention Period

c bet Your information is not stored indefinitely. A defined retention period applies to each category of data:

Type of Information Retention Period Reason
Account Information 5 years after account closure Legal Obligations
Transaction History 7 Years Financial Regulatory Requirements
KYC Documents 5 Years Identity Verification Laws
Game Logs 2 Years Dispute Resolution
Cookie Data 30 days to 1 year Based on Cookie Type
Support Conversations 3 Years Quality Assurance

Data is securely deleted or anonymized once the retention period expires.

Children & Minors

c bet Strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

Age is verified at the time of registration. If it is found that information from a minor has been collected, the account will be immediately suspended and all associated data will be deleted.

If you are aware that a minor is using our platform, please notify our support team.

Policy Updates

c bet This privacy policy may be updated from time to time. For significant changes:

  • A notice will be posted on the main page of the website.
  • Registered users will be notified via mobile or email.
  • The "Last Updated" date at the top of the page will be revised accordingly.

Continued use of the site after any changes will be considered acceptance of the updated policy. We recommend reviewing the policy once after any changes are made.

Contact

If you have any questions, complaints, or requests to delete your data regarding this privacy policy, please contact us:

Email: [email protected]

Support Hours: 24 hours a day, 7 days a week

Live Chat: Available at the bottom right corner of the site

General requests are responded to within 72 hours. Complex matters may take up to 30 days.


Your Data Rights

You have full control over your data at C Bet

Right to Access Your Information

You can request to see what information we hold about you at any time.

Right to Correct Your Information

If any of your information is incorrect, you may request that it be updated.

Right to Delete Your Information

You may request deletion of your data where there is no legal obligation to retain it.

Right to Restrict Processing

You may request that the use of your information be restricted under certain circumstances.

Right to Data Portability

You may request a copy of your data in a readable, portable format.

Right to Object

You may object to marketing or certain types of data processing.


Why C Bet's Privacy Practices Can Be Trusted

The Core Pillars of Our Data Protection

Industry-Standard Encryption

All data is secured using 256-bit SSL encryption technology — the same standard used by banking institutions. c bet holds itself to that same level of protection.

Strict KYC Verification

Every account is verified to ensure it is being used by the genuine account holder. This helps prevent fraud and identity theft while keeping your account secure.

Your Data Is Never Sold

C bet never sells your data to advertisers or third parties. Your information is used solely to improve our services.

Rapid Breach Notification

If a security breach occurs, you will be informed within 72 hours. Transparency is at the core of our policy.

Full User Control

You can request to view, correct, or delete your data at any time. Your data, your call.

Regular Security Audits

Independent external security experts regularly audit c bet's systems to identify and address vulnerabilities.


Play Safe, Win With Confidence

Your information is completely safe with C Bet. Join now and enjoy your games with total peace of mind.

Register Now Log In

বাংলা