How your personal information is collected, used, and protected — all explained here in plain, clear English.
Important: This privacy policy applies to users of the cbet.wine website and mobile app. By using the site, you are considered to have accepted this policy.
c bet We believe that every user's personal data belongs to them. The information we collect on this platform is used solely to provide you with a better experience — nothing more.
This privacy policy explains how c bet What information is collected, how it is used, who it is shared with, and how you can control it.
This policy has been drafted in accordance with international data protection standards. If you have any questions, please contact us directly.
c bet Two types of information are collected — what you provide directly and what is collected automatically.
| Type of Information | Description | Mandatory? |
|---|---|---|
| Identity Information | Full name, date of birth, national identity number | Yes |
| Contact Information | Mobile number, email address | Yes |
| Financial Information | BKash/Nagad/Rocket number, transaction history | Yes |
| Device Information | IP address, browser type, operating system | Automatic |
| Usage Information | Gaming history, session duration, and preferred games | Automatic |
| KYC Documents | Photo or scanned copy of passport or NID | For Withdrawals |
c bet never collects your full payment card number or bank password. All financial transactions are processed exclusively through each payment provider's own secure gateway.
c bet Your information is collected in the following ways:
Data We Collect c bet Used for the following purposes:
If you no longer wish to receive marketing emails or SMS messages, contact our support team at any time and we will take immediate action.
c bet-'s website and app use cookies and similar technologies. These are stored as small data files in your browser and help improve the functionality of the site.
Types of cookies we use:
You can disable non-essential cookies through your browser settings, though some features may become limited as a result.
c bet Industry-leading technology is used to keep your data secure. Our security framework operates across multiple layers:
In the event of a data breach, the relevant regulatory authorities and all affected users will be notified within 72 hours.
c betIf you have an account with -, you have the following rights regarding your personal information:
c bet Your information is not stored indefinitely. A defined retention period applies to each category of data:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction History | 7 Years | Financial Regulatory Requirements |
| KYC Documents | 5 Years | Identity Verification Laws |
| Game Logs | 2 Years | Dispute Resolution |
| Cookie Data | 30 days to 1 year | Based on Cookie Type |
| Support Conversations | 3 Years | Quality Assurance |
Data is securely deleted or anonymized once the retention period expires.
c bet Strictly for users aged 18 and above. We do not knowingly collect personal information from minors.
Age is verified at the time of registration. If it is found that information from a minor has been collected, the account will be immediately suspended and all associated data will be deleted.
If you are aware that a minor is using our platform, please notify our support team.
c bet This privacy policy may be updated from time to time. For significant changes:
Continued use of the site after any changes will be considered acceptance of the updated policy. We recommend reviewing the policy once after any changes are made.
If you have any questions, complaints, or requests to delete your data regarding this privacy policy, please contact us:
Email: [email protected]
Support Hours: 24 hours a day, 7 days a week
Live Chat: Available at the bottom right corner of the site
General requests are responded to within 72 hours. Complex matters may take up to 30 days.
You have full control over your data at C Bet
You can request to see what information we hold about you at any time.
If any of your information is incorrect, you may request that it be updated.
You may request deletion of your data where there is no legal obligation to retain it.
You may request that the use of your information be restricted under certain circumstances.
You may request a copy of your data in a readable, portable format.
You may object to marketing or certain types of data processing.
The Core Pillars of Our Data Protection
All data is secured using 256-bit SSL encryption technology — the same standard used by banking institutions. c bet holds itself to that same level of protection.
Every account is verified to ensure it is being used by the genuine account holder. This helps prevent fraud and identity theft while keeping your account secure.
C bet never sells your data to advertisers or third parties. Your information is used solely to improve our services.
If a security breach occurs, you will be informed within 72 hours. Transparency is at the core of our policy.
You can request to view, correct, or delete your data at any time. Your data, your call.
Independent external security experts regularly audit c bet's systems to identify and address vulnerabilities.